Security measures against Covid-19

BE SAFE, BE FLASH
The safety of our guests is the most important and therefore we have implemented a series of measures and general rules due to the situation caused by the Covid-19 virus to make your stay as safe as possible.

These measures will be modified according to the guidelines of the Ministry of Health. It is very important that you read these conditions carefully, since the stay is subject to them.

Flash Hotel has the Tourist Quality certification granted by the ICTE, which is why it is subject to a series of internal audits by external consultants on a regular basis, as well as an annual audit by expert Auditors of the Spanish National Institute of Tourist Quality.

We wait for you at Flash Hotel. We wait for you in Benidorm.

#volveremosajuntenos

Online
Services

To reduce interaction and direct contact with surfaces in our hotel, we offer technical and digital solutions to all our clients:

• A passing circuit has been enabled and the waiting area is adequate according to the current situation
• Online service via WhatsApp to communicate with the hotel reception
• Continuous disinfection of POS and any devices used by customers after each use.
• We also recommend paying by card.
• QR code with all the information of the hotel and services, as well as bar and restaurant letters and updated security measures
• Delivery of keys and bracelets with disinfection treatment.
• Express check-out
• The use of electronic means is recommended, for possible queries or needs of our Clients, via email info@flashotel.com

Cleaning &
Disinfection

The hotel follows cleaning protocols based on practices approved by the Ministry of Health and the WHO, all of them certified by the ICTE (National Institute of Tourism Quality). Likewise, all the cleaning products used are indicated in the UNE-EN 14476 standard. Protocols and measures that will be applied to:

• We have removed all non-essential decorative elements and directories and forms, replacing them with a general QR code for the entire establishment
• We ventilate interior spaces as long as possible to guarantee air renewal.
• Cleaning at Check-out according to the protocols established for the prevention of Covid 19, guaranteeing the total and complete disinfection of the entire room.
• Cleaning by the waitresses with masks and gloves.
• All our lingerie and clothing is sent to our laundry, which follows a process of disinfection and washing at high temperatures.
• Disinfection of rooms: our staff will not clean the room if the guest is inside, continuing to comply with current regulations on COVID19. Likewise, it will be equipped with its corresponding PPE.
• The common areas have a very exhaustive cleaning and disinfection protocol and are monitored by the Establishment Management

Gastronomy
Services

• Safety distance: a reorganization of the spaces in the room has been carried out in order to guarantee the safety distance.
• Signage: to minimize the interaction between clients and the staff of the establishment.
• Hotel has available digital menus.

• The hot buffet becomes assisted and the cold one is served in individual portions.
• We disinfect clients' dining areas, chairs and tables after each use, buffet and showcooking after each service.
• Digital QR charts for consultation in mobile applications.
• In the specific case of a lot of occupation, shifts would be carried out, if necessary.
• Defined itineraries and schedules to avoid crowds in the restaurant area.
• Capacity control and safety distance between tables.
• Reinforcement of personnel for more personalized service.
• Placemats.
• Continuous disinfection of machines, tables, chairs.
• Single dose of salt, vinegar, oil ...
• Extensive temperature control of washing trains for crockery, kitchenware and cutlery.
• The staff will wear a mask whenever they are in the room attending to our guests.
• Hydroalcoholic gel dispenser for hand disinfection at the entrance.
• We keep HACCP internal systems and audits updated in the COVID19 context.
• Whenever possible, it is recommended that payments be made electronically.

Protected
Personnel

We offer protection elements to all our staff and suppliers throughout their stay:

• Employee protection: all hotel workers have the necessary material to carry out their work with all the hygienic and sanitary guarantees.
• Compulsory equipment for suppliers: all suppliers who access the hotel will do so following the necessary security measures and with all the regulatory PPE.
• Daily checks: a test will be carried out at the entrance of the work center.
• Early detection protocols: we have created a contingency plan and a specific Health and Safety Committee for COVID19, to follow the protocols implemented in case of health problems of a client or worker.
• Specific staff training: our staff has been trained and informed both through our PRL service, as well as through our Sanitary Hygienic technician on all the new regulations on COVID19 for the application of all new protocols.
• Departmental check list: a check list designed by our health security manager will be implemented to ensure that all protocols have been carried out by the staff of each department and hotel management.
• Contingency plan: a contingency plan has been implemented in accordance with the health regulations for the prevention of COVID19, of which all staff are informed.

Extension &
Adaptation

We adapt sanitary protocols of HACCP, Pools and Sanitary Water with the recommendations for the prevention of COVID19:

• Safety signage: A reorganization of the furniture in swimming pools has been carried out to help guests implement safety distances.
• We regularly disinfect the shower area, handrails and other elements of the pool.
• Placement of disinfectant in transit areas.
• We increase the frequency of cleaning and disinfection of our common areas with alcoholic disinfectants and viricidal products.
• Operators will clean with approved products everything they have touched during their performance.
• Each operator will disinfect the tools used

Employees
Health

• Daily check-ups: a test will be carried out at the entrance to the work center. The Head of each department will have a digital thermometer to measure temperature.

• Early detection protocols: we have created a contingency plan and a specific Health and Safety Committee for COVID19, to follow the protocols implemented in the event of a client or worker's health problems.

• Specific training of personnel: our personnel have been trained and informed both through our PRL service, as well as through our Sanitary Hygienic technician on all the new regulations on COVID19 for the application of all the new protocols.

• Departmental check list: a check list designed by our head of health security will be implemented to ensure that all protocols have been carried out by the staff of each department and hotel management.

• Contingency plan: a contingency plan has been implemented in accordance with the health regulations for the prevention of COVID19, of which all staff are informed.

Social
Distance

Our hotel follows all protocols to facilitate the social distance required in interaction with other people:

• Security signage: we have created specific signs in all the common areas of the hotel, as well as in the staff areas, reminding of the need to maintain a safe distance.

• Distribution of common areas, swimming pools and terraces: all the furniture has been organized according to the new legislation, to help clients maintain the social distance recommended by the WHO and increase their security.

Normative
of security

The established regulations are given by the circumstances derived from COVID-19, and by the specific regulations established by the Authorities, to preserve the safety and tranquility of Clients and Workers. We apologize for the inconvenience that these special measures may entail, and we appreciate your understanding.

Failure to comply with the measures and standards established would mean an increase in risk for all, both Customers and Workers, so we ask that we be responsible and think of the common benefit. We sincerely appreciate your collaboration.

The repetition in the non-compliance of any of the points will suppose the invitation to leave the Hotel, since it is not acting in accordance with the published regulations.